Privacy Policy

Business Insurance Guide is a brand of Orange Ninja Pty Ltd (“we”, “us” or “our”). We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website or interact with us in relation to our business insurance referral services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. What personal information we collect

We may collect personal information including:

• Your name
• Email address
• Phone number
• Business name and type
• Insurance preferences or requirements
• Any details submitted via forms, chat, or email
• Technical data such as your IP address, browser type, and device info
• Website interaction data (e.g. pages viewed, links clicked)

We may also collect information from third-party platforms (e.g. Facebook, Google) if you engage with our content or ads via those platforms.

2. How we use your information

We use your personal information to:

• Refer you to our trusted insurance partner(s), including BizCover
• Facilitate insurance quote enquiries
• Provide customer support and respond to queries
• Send marketing communications you’ve opted into
• Improve our website and services through analytics
• Track referral effectiveness and affiliate link usage
• Comply with our legal and regulatory obligations

We do not sell your personal information.

3. Referrals to BizCover

When you request a quote or interact with us, we may share your information with BizCover Pty Ltd to provide you with insurance-related services. Once transferred, BizCover’s own privacy policy governs the handling of your information. We recommend you review their policy at bizcover.com.au/privacy-policy.

4. Cookies and website analytics

We use cookies, tracking pixels, and third-party analytics tools (such as Google Analytics and Meta Pixel) to understand user behaviour, measure ad effectiveness, personalise your experience, and improve site functionality. You can manage or disable cookies via your browser settings; however, some features of our website may not work properly if you do.

5. Storage and security of your information

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure hosting environments, access controls, and encryption where appropriate. Personal information is stored electronically, and access is restricted to authorised personnel only.

6. Data retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Policy, provide customer support and referral services, and comply with applicable legal, regulatory, or reporting obligations. After this period, we securely delete or anonymise your data.

7. Marketing communications

If you opt in to receive updates or marketing communications from us, we may contact you about services or content relevant to business insurance. You may opt out at any time by clicking “unsubscribe” in any email, or contacting us directly at info@businessinsurance.guide.

8. Disclosure of personal information

We may disclose your personal information to:

• BizCover or other authorised insurance partners
• Service providers such as hosting platforms, analytics services, and email tools
• Legal or regulatory authorities if required
• Any third party with your consent

All third-party service providers are contractually required to protect your personal information and use it only for agreed purposes.

9. Children’s privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Access and correction

You may request access to or correction of your personal information at any time by contacting us. We’ll respond within a reasonable timeframe and comply where legally required.

11. Contact us

For any questions, requests, or complaints related to privacy, please contact:
Privacy Officer
Orange Ninja Pty Ltd (trading as Business Insurance Guide)
Email: info@businessinsurance.guide
Website: https://www.businessinsurance.guide

12. Changes to this policy

We may update this Privacy Policy periodically. When we do, we’ll revise the “Effective” date at the top. Your continued use of our website indicates your acceptance of the updated policy.